Insurance Claims

In an ideal world, pipes wouldn’t burst when you were on holiday, faulty electrics wouldn’t cause major house fires and storms wouldn’t bring trees crashing down on roofs.

Unfortunately, no matter how well we secure and protect our property, sometimes these things happen. When they do, it’s good to know that there are experts on hand locally at Heron Construction to step in and your property back to its original condition.

We are experienced in carrying out complete repairs and redecoration works following fire, flood, leaks, subsidence and storm damage. We offer free quotations and advice on how the insurance process work.

Help & Advice

Do I have to use a builder recommended by the insurance company?

Insurance companies will have a list of contractors they regularly use in your area however you are not obliged to use them. Should you decide to appoint your own contractor your insurance company will probably ask you to supply two quotes. Heron Construction is recommended by several well-known insurance companies and we are happy to supply free quotations.

Do I pay the builder or will the insurance company pay the builder directly?

In most cases, the insurance company will pay the builder directly. Heron Construction will handle your claim free of charge.

How can I make the claims process run smoothly?

Heron Construction has carried out Insurance Work in Northern Ireland for 25 years. There are a few simple things that policyholders can do to help ensure that the process runs smoothly.

• Get a detailed assessment – take photographs – general pictures of the damage and also more detailed pictures.
• Make copies – keep copies of all correspondence regarding your damage claim.
• Use Experts – using a building company with experience dealing with your specific situation for example water or fire damage will be advantageous to you in the long run. Ask your contractor to show you pictures of damages they have dealt with in the past.